Helpie FAQ

Frequently Asked Questions

  • Where are you located and where do you ship products from?
    We're located in sunny Florida and we ship directly from our warehouse in Florida.
  • How long will it take for my order to arrive?
    Delivery takes 2-5 business days within US. We offer worldwide shipping for customers located outside US, the shipping times vary from 15-25 business days depending on location.
  • How do I check the status of my order?
    We will send you tracking info once your order ships. You can use tracking info to track your order.
  • What is your return policy?
    We offer 30-day money back guarantee to all our customers. If you don't like it after using it for 30-days, reach out to us at support@true-nerd.com to initiate refund.
  • How much does True Nerd™ Personal Blender weigh?
    True Nerd™ Personal Blender weighs only 1.5 lbs.
  • How do I charge it?
    True Nerd™ Personal Blender comes with a wireless USB charger. Just put True Nerd™ Personal Blender on the magnetic charger and it'll automatically align itself to start charging.
  • How to clean True Nerd™ Personal Blender?
    Just add dish soap with water and press the button to blend.
  • How many blends can it do in a single charge?
    True Nerd™ Personal Blender can do anywhere from 12-14 blends in a single charge.